Versatility in Ordering
There are many ways to place your order: mail, FAX, electronic mail, or telephone.
In some instances, a telephone, FAX, or e-mail order may be held for up to ten days pending receipt of purchase order or payment.
Payment should be in U.S. currency. Checks or money orders should be made payable to: “WORDSWORTH”.

First Time Orders
If you are a California vendor, your Resale Number must be on file with WORDSWORTH in order to receive a wholesale price or before any shipment can be processed. If your business is outside California, we do not need your resale number.
Terms for First Orders and Purchase Orders: Orders over $50 must be prepaid before shipping unless you first establish credit with us. We will need bank and three trade references. You may our office for details.

Discounts
Discounts are calculated on a percentage of our suggested retail price.
Libraries, schools and most non-profit organizations may also qualify for a discount.
Please call or e-mail for specifics.

Free freight on prepaid orders of more than $200.

Sales Tax
If you are a California business, we must charge Sales Tax on your order unless you mention your Resale Number. California schools, libraries, and non-profit organizations will be charged Sales Tax unless a Resale Number is on file. For specifics, please see Discount and Shipping Information.

If your business, school, library, or organization is not located in the state of California, no sales tax will be charged.

Payment Terms
Please pay from our invoice. Unless specifically indicated otherwise in writing by WORDSWORTH, all invoices are due and payable within thirty (30) days of the date on the original invoice.

We currently accept checks, money orders, and purchase orders [see also First Time Ordering above]. NOTE: A 1.5% (18% APR) per month finance charge will be assessed on past due balances and future shipments may be withheld for failure to pay.

WORDSWORTH observes the following national holidays: New Year’s Day, President’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

Shipping
Orders for titles in stock are shipped immediately. Shipping is FOB Santa Rosa, California. All orders are normally shipped via “best way”, which in most instances is United Parcel Service (UPS) or USPS Priority Mail. For specific information, please see our Discount and Shipping Information.

Special shipping and handling are available if desired. Please include specific instructions with your order. Charges for special shipping, handling, and/or insurance (actual costs incurred) will be added to your invoice.

Returns Policy ~ Credits ~ Claims
All prepaid items in original condition - clean, uncirculated, and resaleable - may be returned within thirty (30) days of receipt if not satisfactory for any reason. Returns are shipped at customer’s expense. [Please Note: We can only refund shipping costs if the return is a result of our error.]

Accompanying paperwork should include a copy of the original invoice or order. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.

If a return occurs after thirty days, a 50% restocking fee will be applied.

Claims for defects, damages, or shortages must be submitted by the customer in writing (FAX, mail, or e-mail) within fifteen (15) days of the shipping date. Please include your Purchase Order and Invoice Number on all claims. WORDSWORTH shall replace any item or credit the item’s purchase price within thirty (30) days of a claim’s acceptance. All damaged or defective merchandise must be returned to WORDSWORTH, shipped at the customer’s expense, prior to the issuance of a credit or replacement on a claim. All returns are credited at the original total cost — less shipping and handling. Credit memos will be issued on approved claims and must be used within one (1) year of the date issued. Please allow 2-3 weeks for processing of claims.

Order Form
A retail sales order form is posted on our website for your convenience. It can be printed out and adjusted for use for wholesale orders, or you may issue your own purchase order (see above).

Address
For Billing: P. O. Box 7132, Santa Rosa, CA 95407 U.S.A.

Facility Address: 2524 South Edison Street, Graton, CA 95444 U.S.A.

* Returns should be addressed to the Graton address.

Problems, Questions, Suggestions
If you have any problems with your order, please don’t hesitate to contact us.

How To Contact Us
Telephone: (707) 829-2316

FAX: (707) 829-2316

e-mail: wwinfo@getyourwordsworth.com