Ordering and Shipping Information, Terms, & Conditions
for Wholesalers, Booksellers, Libraries,
Schools, and Non-Profit Organizations
Versatility in Ordering
There are many ways to place your order: mail, FAX, electronic mail, or telephone.
In some instances, a telephone, FAX, or e-mail order may be held for up to ten days pending receipt of purchase order or payment.
Payment should be in U.S. currency. Checks or money orders should be made payable to: WORDSWORTH.
First Time Orders
If you are a California vendor, your Resale Number must be on file with WORDSWORTH in order to receive a wholesale price or before any shipment can be processed. If your business is outside California, we do not need your resale number.
Terms for First Orders and Purchase Orders: Orders over $50 must be prepaid before shipping unless you first establish credit with us. We will need bank and three trade references. You may our office for details.
Discounts are calculated on a percentage of our suggested retail price.
Libraries, schools and most non-profit organizations may also qualify for a discount.
Please call or e-mail for specifics.
If you are a California business, we must charge Sales Tax on your order unless you mention your Resale Number. California schools, libraries, and non-profit organizations will be charged Sales Tax. For specifics, please review the Discount and Shipping Information on this page. Basically, if you are located in Sonoma County and do not have a Resale Number, 8.25% sales tax will be added to your order. If you are located in California and are outside Sonoma County, 7.5% sales tax will be added to your order.
If your business, school, library, or
organization is not located in the state of California, no sales
tax will be charged.
Please pay from our invoice. Unless specifically indicated otherwise in writing by WORDSWORTH, all invoices are due and payable within thirty (30) days of the date on the original invoice.
We currently accept checks, money orders, and purchase orders [see also First Time Ordering above]. NOTE: A 1.5% (18% APR) per month finance charge will be assessed on past due balances and future shipments may be withheld for failure to pay.
WORDSWORTH observes the following national holidays: New Years Day, Presidents Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
Orders for titles in stock are shipped immediately. Shipping is FOB Santa Rosa, California. All orders are normally shipped via best way, which in most instances is United Parcel Service (UPS) or USPS Media Mail. For specific information, please see our Discount and Shipping Information.
Special shipping and handling are available if desired. Please include specific instructions with your order. Charges for special shipping, handling, and/or insurance (actual costs incurred) will be added to your invoice.
Returns Policy ~ Credits
All prepaid items in original condition - clean, uncirculated, and resaleable - may be returned within thirty (30) days of receipt if not satisfactory for any reason. Returns are shipped at customers expense. [Please Note: We can only refund shipping costs if the return is a result of our error.]
Accompanying paperwork should include a copy of the original invoice or order. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
If a return occurs after thirty days, a 50% restocking fee will be applied.
Claims for defects, damages, or shortages must be submitted by the customer in writing (FAX, mail, or e-mail) within fifteen (15) days of the shipping date. Please include your Purchase Order and Invoice Number on all claims. WORDSWORTH shall replace any item or credit the items purchase price within thirty (30) days of a claims acceptance. All damaged or defective merchandise must be returned to WORDSWORTH, shipped at the customers expense, prior to the issuance of a credit or replacement on a claim. All returns are credited at the original total cost less shipping and handling. Credit memos will be issued on approved claims and must be used within one (1) year of the date issued. Please allow 2-3 weeks for processing of claims.
A retail sales order form is posted on our website for your convenience. It can be printed out and adjusted for use for wholesale orders, or you may issue your own purchase order (see above).
For Billing: P. O. Box 7132, Santa Rosa, CA 95407 U.S.A.
Facility Address: 2524 South Edison Street, Graton, CA 95444 U.S.A.
* Returns should be addressed to the Graton address.
If you have any problems with your order, please dont hesitate to contact us.
How To Contact Us
Telephone: (707) 829-2316
FAX: (707) 829-2316